Kevin Pho, MD 2/26/2026

Outsourcing patient contact: a solution for multilingual health care

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The article argues for outsourcing patient contact services to centralized, multilingual third-party entities to address language barriers in healthcare. It discusses how this can supplement in-house resources, improve perioperative care, and potentially integrate AI solutions, while emphasizing the need for EHRs to properly document patient language preferences.

Outsourcing patient contact: a solution for multilingual health care

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