Kevin Pho, MD 2/24/2026

Leadership in action: How a broken pager fixed a hospital

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A military doctor recounts how a malfunctioning pager during an award ceremony led to false accusations from a supervisor, exposing a pattern of abusive leadership. The incident prompted a formal reckoning, a command-level intervention, and contributed to organizational changes that later influenced the development of the Air Force's medical home model, highlighting systemic issues in healthcare leadership and workplace culture.

Leadership in action: How a broken pager fixed a hospital

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